Foster Townsend Experience
ENGINEERING - Emerging and Strategic Consulting
Challenge
A regional multi-disciplined Engineering firm offering engineering consulting services from four offices in the St. Louis metro area and one in Springfield, Missouri was faced with poor technology support and needed a roadmap for the future technology needs. The company provides geotechnical and construction inspection and materials testing services to a growing number of repeat clients. Capabilities also include work in environmental, natural resources, and cultural resources to provide a full suite of services to their clients during all project phases
Solution
Foster Townsend was able to assist this client by first assessing the needs of this growing organization and building a set of priority tasks. The resource plan required to support this work included a CIO level project manager to pull together the vendors, systems, technologies, and requirements to make this project a success. In addition, a Network Engineer/Administrator was part of the team and carried out the day-to-day implementation from an Outsourced to In-sourced IT model. All aspects of IT were assessed and reviewed for current and future needs. Areas of specific focus during this project include network support, application support and upgrades, mobile computing, email support, data center upgrade and migration, file and print sharing, customer relationship management, and web based portal collaboration.
Results
This firm has seen customer service improvements in all areas of technology support. In addition, a road map is in place which provides a clear path to leverage their current IT investment for future growth. The organization is now structured to utilize IT as a differentiator in the competitive Engineering field. Also, the key resource utilized during the project was hired and has become a permanent resource to deliver the technology needs into the future.